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  • Where are you located?
    We are located in Wake Forest, NC just north of Raleigh in Wake County. While our main mission is to offer biblical counseling in Wake Forest, we also work online via tele-health, ensuring that our services are available wherever you are. Through our HIPAA-compliant online video chat software, our dedicated team of counselors, coaches, and consultants can offer extended hours and flexible sessions, directly from the comfort of your own home. This allows you to receive the support you need without the constraints of location or travel. At JoyCare Center, our goal is to ensure that you have access to our services in a manner that is convenient and comfortable for you. Whether online or in-person, we are committed to providing the highest level of care and support to assist you on your journey of healing and personal growth.
  • Do you accept insurance?
    At JoyCare Center, we want to be transparent about our payment policies to ensure a smooth and informed experience for our clients. We do not accept insurance or bill for third-party payment, which means that payment is expected at the time of service rendered. However, we understand the importance of utilizing insurance benefits, and we are happy to provide you with a receipt containing the necessary insurance codes. This will enable you to self-file with your insurance carrier for potential reimbursement. We strongly recommend discussing your out-of-network options with your insurance carrier beforehand to understand your out-of-pocket expenses and the reimbursement process. While insurance coverage may offer financial advantages, we believe that the decision to choose a counselor should not be solely based on insurance benefits. The quality and effectiveness of the counseling you hope to receive should be the primary consideration. We encourage you to prioritize the importance of your counseling journey when making your decision, understanding that the investment in your well-being is invaluable. At JoyCare Center, our focus is on providing exceptional care and support to facilitate your personal growth and healing. We aim to create a therapeutic experience that goes beyond insurance considerations, ensuring that you receive the compassionate guidance and assistance you deserve. NOTE: Madison Beresford MA is a participating provider with Medi-Share. Please message him for more details.
  • How do I pay for counseling and coaching?
    At JoyCare Center, we are proud to operate as a not-for-profit organization, dedicated to providing affordable counseling and coaching services to the community. We understand that financial considerations should not be a barrier to accessing the support you need. That's why we provide services by suggested donation. This allows us to serve and minister biblical counseling in a way that ensures that our services are accessible and inclusive for all. We believe in the importance of equitable care, regardless of income level. To accommodate various financial situations, we offer both standard suggested donation rates and sliding scale donation rates based on income need. At JoyCare Center, our focus is on creating a nurturing and supportive environment where you feel welcomed and valued. We are dedicated to assisting you on your journey towards well-being and personal transformation in Jesus Christ. Our aim is to provide the guidance and resources you need to overcome challenges and discover a more fulfilling life. With our affordable rates and compassionate approach, you can trust that JoyCare Center is committed to supporting your mental and emotional well-being.
  • Will my insurance pay for marriage counseling?
    At JoyCare Center, we want to ensure that you have all the necessary information regarding insurance coverage. As mentioned previously, we do not accept insurance or bill for third-party payment. If you plan to self-file, we advise discussing your out-of-network options with your insurance carrier to understand the potential for reimbursement. When engaging in these discussions, it is crucial to ask the right questions to your insurance carrier. To gain a clearer understanding of your reimbursement potential, we recommend the following steps: Inquire about your out-of-network coverage and ask if there are any requirements for obtaining an out-of-network authorization for a provider. Familiarize yourself with your policy's exclusions, deductibles, and co-pays. Refrain from asking if they will cover marriage counseling, as this is often not covered by insurance. Reach out to your insurance provider and inquire about their coverage for diagnostic V and Z codes. If they do cover such codes, ask for the exact number of sessions they will reimburse. It's important to keep in mind that the individuals answering calls at insurance companies are not insurance underwriters. Additionally, please be aware that a quote of benefits or authorization does not guarantee payment or verify eligibility. Payment of benefits is subject to all terms, conditions, limitations, and exclusions outlined in your contract at the time of service. Our team at JoyCare Center is dedicated to providing you with the necessary support and guidance throughout your counseling journey, regardless of insurance considerations. We believe that the focus should be on your well-being and finding the right path to healing and personal growth.
  • Can you book for speaking engagements?
    We would be delighted to speak at your marriage conferences, civic organizations, and church groups. We have authors and speakers on staff and would love to have the opportunity to connect with and encourage your community. Topics include communication, boundaries, intimacy and having fun in the marriage relationship.
  • What is the cost for counseling and coaching services?
    At JoyCare Center, every new client is encouraged to schedule a no-cost 20 minute consult to determine is counseling and coaching services are the right fit for you them. Each counselor and coach sets their own donation rate structure. Our raters are significantly lower than other counseling and coaching centers as a way to benefit our communities and provide care without creating financial burden. As a community driven not-for-profit it is important to know that we have never and never will turn anyone away due to an inability to pay our suggested donation rate. For clients facing specific need we are glad to offer sliding scale accommodations and/or charging what the client would have paid out-of-pocket as a copay. Suggested donations are appreciated according to the agreement made with your provider, generally at the start of each session if a card is not on file for your payment option. For counseling services with Madison Beresford, FSA, HSA and other health savings accounts are accepted forms of payment. All providers accept Visa, Discover, AMEX, Mastercard. ApplePay, Venmo & Paypal are also available upon request.
  • How are your counselors licensed?
    Our counselors are all licensed by the National Christian Counselors Association. This licensure is church/ministry based rather than state based, allowing for our counselors to minister sound biblical principles to our clients without the restrictions of state-based oversight. All counselors are ordained ministers and under the covering of The Joy Counseling Center, a 501c3 authorized not-for-profit organization. All counselors are highly qualified to provide clinical pastoral and Christian counseling care. Madison Beresford is an NCCA Licensed Clinical Pastoral Counselor and holds NCCA board certifications in Integrated Marriage & Family Therapy and Cognitive Behavioral Therapy. Additionally, he is considered a "qualified mental health professional" by the state code and rule of the state of Illinois (medicaid rule 132 definition) and a "qualified professional" according to North Carolina credential definitions (10A NCAC 27G .0104). He is ordained by Church On the Rock International. Joy Cannon is holds NCCA certification in temperament therapy. She is ordained by Church On the Rock International. JoyCare Center Christian Life Coaches hold various certifications and qualifications, please speak with your life coach if you have any questions. No representation or use of the terms "licensed professional counselor," or "licensed professional clinical counselor" (or the like) are made. JoyCare Center counselors are biblical and/or pastoral counselors to best meet the needs of their clients seeking Christian ministry care for clients. For clients residing in Arkansas, Kentucky, Maine, New Hampshire, North Carolina and Tennessee, please speak with your provider about best caring for your needs.
  • Who will see my records?
    At JoyCare Center, we deeply respect the privacy and confidentiality of your health care information, including your counseling appointments. We are committed to maintaining the security and confidentiality of this information, and we are dedicated to providing you with comprehensive information about our privacy practices. Rest assured that any information related to your appointments at JoyCare Center is treated as highly confidential and cannot be disclosed to others without your explicit written consent. Furthermore, any recorded information about your appointments at the Counseling Center will not become part of your medical record. Our practices strictly adhere to state and federal laws regarding confidentiality, as well as professional ethical codes. However, it's important to note that there are certain exceptions to confidentiality, which typically involve situations where there is imminent risk of self-harm or harm to others. To ensure the highest standards of privacy and confidentiality, JoyCare Center has chosen to adopt key provisions from the Health Insurance Portability and Accountability Act (HIPAA). These provisions serve as excellent guidelines for professional practice in terms of privacy and confidentiality. The use or disclosure of your protected health information (PHI) by JoyCare Center for purposes other than care operations requires your written authorization. You have the right to revoke these authorizations in writing at any time. However, it's important to understand that the revocation may not apply to services already provided by JoyCare Center based on your previous authorization. While we strive to maintain confidentiality, there are limits to it as mandated by law. In specific circumstances, JoyCare Center may use or disclose PHI without your consent or authorization. These circumstances include reporting child abuse in accordance with the Abused and Neglected Child Reporting Act, reporting adult and domestic abuse under the Illinois Elder Abuse and Neglect Act, and making disclosures to protect individuals from imminent serious harm as permitted by the Illinois Mental Health and Developmental Disabilities Confidentiality Act. At JoyCare Center, we prioritize your privacy and work diligently to maintain the confidentiality of your information. We want you to feel safe and secure in our care, knowing that your well-being and trust are of utmost importance to us.
  • What is your emotional support animal policy?
    EMOTIONAL SUPPORT ANIMAL POLICY While many of our staff love animals and are pet owners, the JoyCare Center is limited in our ability to provide assessments to document the need for an Emotional Support Animal (ESA). ESAs are viewed under the Federal Housing Act (FHAct, 42 U.S.C.A. 3601 et seq) as a “reasonable accommodation” for those who have a physical or mental disability. Guidelines and Documentation Requirements Related to ESAs If you have not been diagnosed with a disability and want to be evaluated to see if you are eligible to have an ESA, you must find a mental health provider in the community to diagnose you and recommend that obtaining an ESA is a reasonable course of treatment given your condition. If you have been diagnosed with a disability and desire an evaluation to see if you are eligible for an ESA, Madison Beresford is currently the sole provider that can provide that assessment and certification for you in accordance to the Federal Housing Act.
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